March 13, 2020
To Our Valued Clients,
The Bank of Austin is diligently monitoring the rapidly evolving conditions related to COVID-19. Our hearts go out to the individuals, businesses and communities who are affected by the impact of this virus. The Bank of Austin’s number one priority is the safety and well-being of our team, clients, families and community.
We are closely following the developments of this public health event with the Centers for Disease Control and Prevention, the World Health Organization as well as our local and state authorities. We’ve assembled a cross-functional team to ensure timely action and collaborative enactment of our business continuity plan.
I would like to take this time to assure you of our steadfast commitment to business continuity. We’ve taken steps to ensure that we can continue to provide the excellent level of client service that you depend daily on our teams to deliver.
Our progressive and staged business continuity plan is built on our foundation of technology and quality client service. As this situation evolves, we will continue to provide ongoing updates as necessary. Ongoing updates will also be posted to our website for your convenience.
We believe we are well prepared to respond to the possible impact with operational redundancies, a client-focused team and proven business continuity safeguards. If you have any questions, please reach out to your relationship manager or our Client Experience Team.
We value your trust in The Bank of Austin and we stand ready to support and act as we navigate through this situation together. I want to reaffirm The Bank of Austin’s purpose: powering business in Austin, and we are steadfast in this commitment, both today and in the future.
Jon E. Eckert
President & Chief Executive Officer
The Bank of Austin